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Frequently Ask Question
Runner's Pack Pick Up Arrangements
When will we send the “runner's pack redemption announcement”?
In response to environmental protection, Runner's pack redemption announcement will be sent to successful registered runners by the end of April via email. Registered runners can log into their individual Cosmart membership account, the official registration platform, to view their registration details and QR code for picking up the runner's pack. If participants did not receive the runner's pack redemption email by 2 April 2024, please contact us at event@plan.org.hk.
When and where can I pick up the runner's pack?
Participants are required to show the shared QR code on the runner's pack redemption email and the Hong Kong Identity card / passport that you used to register, in order to redeem your runner's pack.
  • Date: 3 April 2024 - 7 April 2024 (Wednesday to Sunday)
  • Time: 3 April 2024 - 5 April 2024 (09:30 to 20:00), 6 April 2024 - 7 April 2024 (09:30 to 18:00)
  • Venue: 21/F, 9 Chong Yip Street, Kwun Tong, Kowloon, Hong Kong
Children runner's pack will be picked up by Family Run's Team Leader; all other adult participants have to pick the runner's pack on their own.
May I authorise a representative to pick up the runner's pack for me?
Yes. However, you must provide the following documents for your representative to pick up at the designated period and location.
  • A copy of the runner's pack redemption email and QR code
  • Authorisation letter
  • A copy of runner's HKID / Passport
  • A copy of runner's student ID (Student Group only)
Please note we will not be distributing any runner's pack, including runner's bib with timing chip, luggage storage tags and event T-Shirt at the event day on-site.
May I use a mailing service to pick up the runner's pack?
No, we will not mail any runner's pack to participants to avoid loss of package due to the mailing failure.
May I change the size of the event T-Shirt?
No. Once participants choose their T-Shirt size during registration, no exchange on sizes will be allowed.
What is included in the runner's pack?
  • INNOTIER Vertex Air Run for Girls T-Shirt
  • runner's bib with timing chip & pins
  • Luggage Tag
  • Other sponsored gifts
Event Day
If I forgot to bring the runner's bib, can I still participate in the Run?
No. Any participants who do not have an official runner's bib will not be allowed to join.
If any of my teammate(s) from Family Run / Bestie Run / Corporate Run are unable to participate in the event due to various reasons, can I still compete in the Run?
Yes, you're still allowed to compete in the run. After finishing the run, you are still entitled to receive the goodie bag and certificate.
What should I wear on the event day?
Runners should wear proper sportswear and sports shoes. Please be reminded to pin and attach the runner's bib (with timing chip) to your T-Shirt, so our staff will be able to identify you. We highly encourage all runners to wear our official event T-Shirt that we distributed in the runner's pack in boosting the event vibes.
Any luggage storage on the event day?
Yes, limited temporary luggage storage will be provided. Bring along and attach the luggage tag to your own bag at the event day, you can find the luggage tag from your runner's pack. Please note runner's shall keep their valuables to themselves, Organizers will not be responsible to any loss or damage of personal property.
Do I need to report to anyone upon arrival?
You are not required to report your arrival. Please be patient and attentive to the instructions by our staff, and arrive at the starting point of the track 10 minutes before your run starts.
Once you've finished the race and reached the finish line, what's the next step?
Runners should leave the track as soon as possible after arriving at the finish line and will be directed to the gift redemption stations to pick up their goodie bag. Runners can also visit the booths set up in the venue and take photos with the decorations.
When will I be able to receive the e-Certificate of Completion?
e-Certificates are ready for download after a week of the event. The link will be released on Organizer's social media platform.
In case of any bad weather situations, may I know if there will be any special arrangements?
If the Hong Kong Observatory issued Tropical Cyclone Signal No. 3 or above, Red or Black Rainstorm Warning Signal at or after 3:00 am on the race day, the race will be cancelled. In response to any unspecified adverse weather conditions or unpredictable circumstances, the Organizer reserves the right to reschedule or cancel the event. Announcements will be released on both COSMOPOLITAN & PLAN Hong Kong social media. We highly recommend you to check the weather condition before travelling to the event location in the morning.
Can I bring pets or race with aids of any kind?
No. Runners are not allowed to bring any pets or any form of auxiliary tools, such as wheelchairs, bicycles, skates, trolleys, pulleys built into or attached to shoes, etc., into the track area.
Can my friends come to watch and support the event?
Yes, however they are only allowed to watch and cheer for the runners in a designated area near the finish line.